Direct at 1-480-827-8786
Corona Virus (Covid-19)
Update as of March 25th, 2021
Using Azuradisc Machines with Disinfectants for sterilization.
Azuradisc Policool Products contain anti-bacterial anti-fungal and anti-virus properties which are helpful in the sterlization of CDs, DVDs, and Video Game Discs for public circulation. However since we have not conducted specific laboratory tests for the effectiveness to kill COVID-19, we are recommending using dis-infectants recommeded by the CDC in tandem with Policool as a part of your overall clean and disinfecting process of Optical Media. For recommended disinfecting instructions please email me and I will send to you our most up to date disinfecting recommendations.
Our Telephones communications have changed..
We are currently working with very limited amount of staff, and continue to work hard to answer calls during our posted business hours. There are some peak times where our lines can be overwhelmed by inbound callers, while we are assisting other callers, so If you need to speak with us by phone, but are not getting through, please send us an email at firstname.lastname@example.org. We will get back with you as soon as possible. We have also been having many problems with Century Link, for some reason they continue to shut down our Toll Free Telephone Lines. We are aware of this, and have continued to call Century Link for help, unfortunately we are still waiting to hear back from them. So I apologize our Toll Free Number 1-888-933-4923 is not currently reliable enough to recommend. If you call it and it works, please let us know as this is an ongoing battle to restore this number for our customers. To reach us directly phone us at 1-480-827-8786
Online Ordering Vs. Telephone Ordering.
We encourage you to place your orders through our website, as this is still the most efficient way to place an order with us. However if you are having trouble placing an order, Do not hesitate to call us or send us an email. We will contact you as soon as humanly possible and ensure your order gets placed correctly.
Expected Shipping Times
Please order soon and do not hesitate if you need supplies now or expect to need them in the near future. Those who wait to order must be prepared for possible delays as the supply chains are still experiencing interruptions and delays with deliveries.
We are shipping orders based on which ones were received first. Our goal is to ship within 3 business days of receiving your order, currently most orders ship same day or next day depending on when the order is received for our most common supplies, such as Policool…However we are currently running into some delays when fulfilling orders that contain lead times or have been back ordered. Current Lead times for a New Machine will be shipped out in about 3-4 weeks from time of order based on our current order list. All our machines are built in Arizona by hand, each one is tested and tuned before being packaged and shipped out. We fill these in first come first serve order, and are building in batches so yours may ship sooner or slightly after these targets depending on when you place your order.
Some packages are still being quarantined, causing delays in some sorting hubs. For those who have concern about handling inbound packages, as an extra added safety precaution be prepared to receive packages and let them sit for up to 5 days before handling them.
There is not a lot of data on how long viruses can live on packages, but some respected studies suggest different life cycles on different surfaces and nearly all studies show the covid-19 virus is unable to stay alive past a few days without a host, so if you want to be extra cautious, add some extra time into unboxing your products. It does not hurt to spray disinfectant onto the boxes, then let them sit for a couple extra days. This way we can all still trade goods while still being safe.
If you have questions or need us to call you, please send us an email and we will back to you as soon as possible. Our email address is at email@example.com.
Thank you to all of our customers, for continuing to do business with us during these uncertain times. We deeply appreciate your business, and thank you for supporting this industry, as I am sure we will all be watching more movies and listening to more music these days. Not everyone has high speed internet, and millions of people still rely on Discs to get fresh content. Repair, Clean and disinfect your packages before sending them out. Stay safe!
ALL MAIL Correspondence and shipping to us can now be sent to directly to our New address at
7177 W. War Dance Circle,
Queen Creek, Arizona 85142.
Our New Business Schedule is Monday through Friday from 9:00am to 4:00pm (Mountain Standard time) we have resumed working these hours, as of Monday January 6th 2020 and will continue on this schedule until further notice.